Can I use ATG vouchers and schedule my tests through Prometric directly?
Yes, you can receive your voucher numbers via email by requesting it in your order. Of course, test registration through ATG is absolutely free and convenient.
What is the advantage of not getting my voucher numbers and letting ATG handle my test registration?
Security! ATG prevents any misuse of your test vouchers while you are preparing for your tests. This also benefits you by getting the most lifetime for each test purchased.
ATG saves you time and money! Your registration process is simplified since ATG handles all of the steps for you in one order.
Are the tests purchased from ATG transferable?
Yes, others can use tests purchased from ATG, but only with your approval.
Should I be concerned about purchasing and scheduling my tests through ATG?
Absolutely not! ATG has a strong partnership with Prometric as an Authorized Prometric Testing Center (APTC). ATG has been recognized nationally and regionally as the “APTC of the YEAR” several times for its excellence in customer service and IT testing services. With direct access to Prometric’s registration database, ATG has registered several thousands of testers. You are welcome to ask about ATG directly from Prometric by calling:
1-800-755-3926 or 1-800-776-4276.
How far in advance should I schedule my test?
You may register your test with ATG on the day you are ready to take your test or any number of days in advance provided your desired testing center is open and has an available time slot.
How long is my test registration good for?
All tests are good for one year from the registration date.
How fast will my test be scheduled when I register with ATG?
As fast as you need it. When you register with ATG by phone, your test will be scheduled right away. When you register online with ATG, your test will be scheduled within 24 hours. Either way, you will receive an email from ATG providing you with a Prometric confirmation number.
Can I retake a test immediately after I fail on the spot at the same testing center?
Yes, you can! Just call ATG at 404-CERTIFY and register your test on the spot. ATG will arrange a same day test registration for you immediately. Prometric offers same day testing for all Microsoft and CompTIA exams.
How many times can I retake a test?
ATG and Prometric follow the test retake policies set by Microsoft and CompTIA. Please read the next two questions and verify the policies at Microsoft and CompTIA web sites.
What is Microsoft's test retake policy?
Microsoft test candidates may take the same exam twice within any time frame. Candidates must wait two (2) weeks on third (3rd) and subsequent attempts for the same test.
What is CompTIA's test retake policy?
CompTIA test candidates may take the same exam twice within any time frame. Candidates must wait thirty (30) days on third (3rd) and subsequent attempts for the same test.
Can I cancel or reschedule my test (change the test date) through ATG?
ATG helps with your initial scheduling of your test. If you need to cancel or reschedule please call Prometric one (1) business day in advance before 7pm Central Time or your funds will be forfeited.
Can I cancel or reschedule my test on the day it is scheduled for?
No. If you need to cancel or reschedule please call Prometric one (1) business day in advance before 7pm Central Time or your funds will be forfeited.
Can I get a receipt for my test registration?
Yes. ATG sends a confirmation email to you including what you purchased with prices and payment information. This serves as your receipt.
