• Overview
• Outline
• Schedule

About This Course

This five-day instructor-led bootcamp course is intended for IT professionals who work as Windows 7 Enterprise Desktop Support Technicians in a Windows 7 and Windows Server 2008 R2 networking environment. In this course, students learn how to install, upgrade, and migrate to Windows 7 client as well as how to support and troubleshoot Windows 7 in a enterprise network environment.

The goal of this course is to help students prepare for exams:

• 70-680, TS: Windows 7, Configuring
• 70-685, PRO: Windows 7, Enterprise Desktop Support Technician

Audience Profile

This course is intended for IT professionals who are interested in:

• Expanding their knowledge base and technical skills about Windows 7 Client.
• Acquiring deep technical knowledge of Windows 7.
• Focusing on the "how to" associated with Windows 7 technologies.

Most of these professionals use some version of Windows client at their work place and are looking at new and better ways to perform some of the current functions.

Enterprise Desktop Support Technicians (EDST) are experienced IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. EDSTs must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs while adhering to business and technical requirements and constraints. EDSTs are primarily responsible for the maintenance and support of PC desktops, installing and testing line-of-business applications on end-user computers, and physically making changes to user desktops or re-images as required.

EDSTs use EMS/PowerShell scripts for routine tasks and bulk operations. They conduct most server management tasks remotely by using Terminal Server or other administration tools installed on their local workstations.

Prerequites

Before attending this course, students must have:

• Experience installing PC hardware and devices.
• Basic Windows and Active Directory knowledge.
• The skills to map network file shares.
• Experience working from a command prompt.
• Basic knowledge of the fundamentals of applications. For example, how client computer applications communicate with the server.
• Basic understanding of security concepts such as authentication and authorization.
• An understanding of the fundamental principles of using printers.
• Networking fundamentals, including TCP/IP/User Datagram Protocol (UDP), Domain Name System (DNS)
• Microsoft Windows Server 2008 fundamentals

At Course Completion

After completing this course, students will be able to:

• Perform a clean installation of Windows 7, upgrade to Windows 7, and migrate user-related data and settings from an earlier version of Windows.
• Configure disks, partitions, volumes, and device drivers to enable a Windows 7 client computer.
• Configure file access and printers on a Windows 7 client computer.
• Configure network connectivity on a Windows 7 client computer.
• Configure wireless network connectivity on a Windows 7 client computer.
• Secure Windows 7 client desktop computers.
• Optimize and maintain the performance and reliability of a Windows 7 client computer.
• Configure mobile computing and remote access settings for a Windows 7 client computer.
• Describe the processes of establishing and using a troubleshooting methodology, and define the EDST job role and responsibilities.
• Troubleshoot startup issues on a Windows 7 computer.
• Troubleshoot client-configuration failures and Group Policy object (GPO) application issues.
• Troubleshoot hardware device, device driver, and performance issues.
• Troubleshoot network connectivity issues.
• Troubleshoot remote connectivity issues.
• Troubleshoot logon and resource access issues.
• Troubleshoot security system issues, such as Encrypting File Systems (EFS) BitLocker Drive Encryption, and file permissions.
• Troubleshoot operating system and applications issues.