• Overview
• Outline
• Schedule

About This Course

The program is a 3-day, instructor-led course that:

• Provides a comprehensive overview of all of the ITIL disciplines, including objectives, terminology, responsibilities, and critical success factors
• Prepares the attendee to take the ITIL V3 Foundation certification examination
• Helps the attendee to leverage the ITIL V3 disciplines and practices in their work environment

Audience Profile

The ITIL V3 Foundation training course is an introductory-level course. It is offered to professionals responsible for leading, building, supporting, and operating the information technology services delivery aspects of their organizations IT infrastructure or to consulting and other business professionals who need to upgrade their skills.

Prerequites

There are no prerequisites for this course. However some knowledge of service management terminology and concepts would be helpful.

Study Materials

This course includes handouts and references useful after the class, as well as practice sessions, quizzes, exam strategies, and test-taking tips. The one-hour ITIL v3 Foundation exam will be offered on the last day of class.

At Course Completion

On completion of the ITIL V3 Foundation Training Course attendees will be ready to take the certification examination leading to the Information Technology Infrastructure Library Foundation Certificate. This is a forty question, multiple-choice examination lasting one hour. Attendees would also have the learning foundation necessary to begin or carry-on the process of ITIL discipline implementation in any organization.