• Overview
• Outline
• Schedule

About This Course

This one-day instructor-led course provides students with the knowledge and skills to begin planning for Microsoft Dynamics CRM 4.0.

Audience Profile

This course is intended primarily for Microsoft partners and customers who are already familiar with Microsoft Dynamics CRM 3.0. The material covers functionality that applies to a wide range of audiences, from business users to system administrators to developers.

Prerequites

Before attending this course, students must have:

• Familiarity with Microsoft Dynamics CRM 3.0.

At Course Completion

After completing this course, students will be able to:

• Describe key new features of Microsoft Dynamics CRM 4.0.
• Add an organization and add business units to it
• Export, edit, and import data by using the Import Data Wizard.
• Import a customization
• Create, publish, and monitor a simple workflow.