• Overview
• Outline
• Schedule

About This Course

This course is intended for anybody involved in the planning, execution, and registration of service using the Microsoft Dynamics AX 4.0 Service module.

Audience Profile

This course is intended for anybody involved in the planning, execution, and registration of service using the Microsoft Dynamics AX 4.0 Service module.

Prerequites

Before attending this course, students must have completed:

• Project I in Microsoft Dynamics AX 4.0 course.

In addition, it is recommended, but not required, that students have completed:

• Project II in Microsoft Dynamics AX 4.0 course.

At Course Completion

After completing this course, students will be able to:

• Set up all the elements that constitute a service agreement.
• Create a service agreement and associated agreement lines.
• Copy lines into a service agreement.
• Set up all the elements used for creating and processing a service order.
• Create a service order manually.
• Create a service order automatically.
• Process and post a service order.
• Create repair lines to track and register the progress of a repair.
• Register resource consumption for repairs.
• Create and edit a template BOM.
• Create a service BOM.
• Use a service BOM to record component replacement history for a service object.
• Create a service subscription.
• Create service subscription transactions.
• Process, post, and invoice service subscription transactions.
• Create credit notes for service subscription transactions.
• Accrue revenue for service subscription.