• Overview
• Outline
• Schedule

About This Course

This two-day course, Administration in Microsoft Dynamics CRM 4.0, provides students with the necessary techniques to plan, develop, apply, and examine administrative tasks within Microsoft Dynamics CRM 4.0.

Audience Profile

This course is intended for people who plan to install, implement, configure, or support Microsoft Dynamics CRM 4.0.

The course is intended for administrators, implementers, developers, and consultants who need to understand the technical aspects and administrative functionality of Microsoft Dynamics CRM. The course is not intended for non-technical staff.

Prerequites

Before attending this course, students must have a working knowledge of Windows Server 2000, 2003, or Windows XP, Microsoft Exchange 2000 or 2003, Microsoft SQL Server 2000, Microsoft Office Outlook, Active Directory, and Internet Information Services.

It is recommended, but not required, that students have completed Microsoft Dynamics CRM application training. In addition, it is recommended, but not required, that students have experience working with relational databases.

At Course Completion

After completing this course, students will be able to:

• Configure the organizational structure in Microsoft Dynamics CRM
• Configure security, users and teams, and organizational settings
• Manage change
• Configure reporting options
• Optimize performance
• Use Advanced Find