Workshop Outline

Session 1: Unit 1: Introduction to Exchange Server Monitoring and Troubleshooting

After completing this unit, students will be able to explain how to monitor Exchange servers using Microsoft Operations Manager (MOM) and explain an Exchange troubleshooting model.

Lessons

• Overview
• Introduction to Microsoft Operations Manager
• Introduction to Troubleshooting Exchange Server 2007
• Demonstration: Using MOM to Monitor Exchange Servers

Lab: Introduction to Exchange Server Monitoring and Troubleshooting

• Developing a Monitoring and Troubleshooting Process

After completing this unit, students will be able to:

Session 2: Unit 2: Monitoring and Troubleshooting Client Performance and Connectivity

After completing this unit, students will be able monitor and troubleshoot mail flow.

Lessons

• Overview
• Tools for Monitoring Client Performance and Connectivity
• Process for Troubleshooting MAPI Clients
• Process for Troubleshooting Client Access Server Clients

Lab: Monitoring and Troubleshooting Client Performance and Connectivity

• Monitoring Client Connectivity
• Troubleshooting AutoDiscover Issues
• Troubleshooting a Client Access Server Issue

After completing this unit, students will be able to:

Session 3: Unit 3: Troubleshooting Access to Resources and Messages

After completing this unit, students will be able to troubleshoot access to resources and messages.

Lessons

• Overview
• How Public Folder Access Works
• How Calendaring Works
• Process for Troubleshooting Client Access Server Issues

Lab: Troubleshooting Access to Messaging Contents

• Troubleshooting a Public Folder Access Issue
• Troubleshooting a Calendaring Issue
• Troubleshooting an Outlook Web Access Issue

After completing this unit, students will be able to:

Session 4: Unit 4: Monitoring and Troubleshooting Mail Flow

After completing this unit, students will be able to monitor and troubleshoot mail flow.

Lessons

• Overview
• Discussion: Tools for Monitoring Mail Flow
• Demonstration: Troubleshooting Message Transport Using Exchange Server 2007 Tools
• Process for Troubleshooting Internal Mail Flow
• Process for Troubleshooting External Mail Flow

Lab: Monitoring and Troubleshooting Mail Flow

• Configuring MOM to Monitor Message Flow
• Troubleshooting Internet E-Mail Delivery
• Troubleshooting Spam Filtering
• Troubleshooting Outbound Internet E-mail Delivery

After completing this unit, students will be able to:

Session 5: Unit 5: Monitoring and Troubleshooting Mailbox Servers

After completing this unit, students will be able to monitor and troubleshoot mailbox servers.

Lessons

• Overview
• Tools for Monitoring and Troubleshooting Mailbox Servers
• Process for Troubleshooting Mailbox Servers
• Demonstration: Troubleshooting Mailbox Server Performance Issues

Lab: Monitoring and Troubleshooting Mailbox Servers

• Configuring the monitoring of Mailbox servers
• Troubleshooting a Mailbox Logon Issue
• Troubleshooting a Hard Disk Failure
• Troubleshooting a Mailbox Database Mounting Issue

After completing this unit, students will be able to:

Session 6: Unit 6: Monitoring and Troubleshooting External and Additional Services

After completing this unit, students will be able to monitor and troubleshoot external and additional services.

Lessons

• Overview
• Discussion: External and Additional Services Required by Exchange Server 2007
• External Services Required for Unified Messaging in Exchange Server 2007
• Monitoring External Services with MOM 2005

Lab: Monitoring and Troubleshooting External and Additional Services

• Configuring the Monitoring of External Services
• Troubleshooting an External Services Dependency for Exchange Server 2007
• Discussion: Impact of External and Additional Services on Exchange Environments

After completing this unit, students will be able to:

Session 7: Unit 7: Identifying Trends in a Messaging System

After completing this unit, students will be able to identify and address trends in a messaging system.

Lessons

• Overview
• Tools for Identifying Trends in a Messaging System
• Exchange Server 2007 Management Pack MOM Reports
• Discussion: Information Required to Identify and Resolve Trends

Lab: Identifying Trends in a Messaging System

• Evaluating Messaging Reports
• Recommending Configuration Changes

After completing this unit, students will be able to: