• Overview
• Outline
• Schedule

About This Course

This course provides students with the necessary tools to perform tasks within the Service Management application area, including setting up service items and service orders, working on service orders and service contracts, using the job queue.

Audience Profile

This course is intended for members of the implementation team, administrating or using the modules in Microsoft Dynamics NAV 2009. This audience typically includes individuals who will be implementing and assisting Microsoft Dynamics NAV 2009 users. Additionally, individuals responsible for training or supporting Microsoft Dynamics NAV 2009 may benefit from the course.

Prerequites

Before attending this course, students must have a basic knowledge of Microsoft Dynamics NAV (equivalent to the contents of the Introduction to Microsoft Dynamics NAV 2009 course).

At Course Completion

After completing this course, students will be able to:

• Set up a Role Center for working with service management
• Perform the setup for service items
• Perform the setup for service orders
• Work on service orders
• Set up and use service pricing
• Handle resources and resource groups
• Create and work on service contracts
• Use the job queue