Module 1: Overview of Microsoft Exchange Server 2007 Unified Messaging Services

This module provides an introduction to the features and architecture of Exchange Server 2007 Unified Messaging, including enterprise features, support and partnerships.

Lessons

• What is Exchange Server 2007 Unified Messaging?
• Unified Messaging Features
• Exchange Server 2007 Unified Messaging Architecture
• Enterprise Features of Unified Messaging
• Unified Messaging Support and Partnerships

After completing this module, students will be able to:

Module 2: Unified Messaging Enterprise Deployment Scenarios

This module gives an overview of telephony concepts related to Unified Messaging and describes common existing enterprise scenarios. In addition, the module describes integrated voice messaging and auto attendant services, explains the basics of architecting a Unified Messaging solution, and gives the student an opportunity to design a Unified Messaging integration strategy based on a given scenario.

Lessons

• Telephony Concepts
• Common Existing Enterprise Scenarios
• Integrated Voice Messaging and Auto Attendant Services
• Architecting a Unified Messaging Solution

Lab: Designing a Unified Messaging Integration Strategy for Northwind Traders

• Preparing the environment.
• Designing a Unified Messaging integration strategy.

After completing this module, students will be able to:

Module 3: Deploying Unified Messaging Servers

This module explains the Exchange Server Unified Messaging server role and describes how to use the exchange management console to configure Unified Messaging. Students will gain hands-on experience interactively installing the Unified Messaging role on a server and configuring the Unified Messaging environment to receive incoming calls and apply dialing instructions.

Lessons

• Exchange Server 2007 Unified Messaging Server Role
• Configuring Unified Messaging.

Lab: Installing the Microsoft Exchange Server 2007 Unified Messaging Server

• Preparing the environment.
• Installing the Unified Messaging role in an existing Exchange environment.
• Reviewing the Unified Messaging installation.

Lab: Configuring a Unified Messaging Server

• Preparing the environment.
• Configuring a Unified Messaging environment.
• Testing Unified Messaging with the Exchange UM test phone.

After completing this module, students will be able to:

Module 4: Deploying Unified Messaging Clients

This module explains how to deploy Unified Messaging clients and describes common Unified Messaging administrative tasks. Students will gain hands-on experience using Unified Messaging with Outlook 2007, including Web Access, Voice Access, voice mail, and Auto Attendant features. Students will also practice administering and monitoring Unified Messaging.

Lessons

• Deploying Unified Messaging Clients
• Common Unified Messaging Administrative Tasks

Lab: Working with Unified Messaging Clients

• Exploring the Unified Messaging Capabilities of Outlook 2007
• Exploring the Unified Messaging Capabilities of Outlook Web Access 2007
• Using Outlook Voice Access

Lab: Using Voice Mail with Unified Messaging

• Testing the Voice Mail Feature of Exchange Server 2007 Unified Messaging
• Testing Unified Messaging Call Flow

Lab: Using the Auto Attendant Feature

• Creating an Auto Attendant
• Creating a Custom Auto Attendant Prompt

Lab: Administering Unified Messaging

• Administering Unified Messaging
• Monitoring Unified Messaging

After completing this module, students will be able to: