Module 1: Introduction to MOF

This module introduces you to the business and IT trends that created the need for MOF. After completing this module, you will be able to describe the major challenges now facing IT operations, and the MOF approach to service management.

Lessons

• Challenges Facing IT and IT Operations
• Overview of MOF

Lab: McKinley Airport Simulation

• Activity 1

After completing this module, students will be able to:

Module 2: Building on ITIL

This module provides a short introduction to ITIL and a high-level overview of how MOF builds on ITIL to apply it to the Microsoft technologies and their specific business context. After completing this module, you will be able to explain what ITIL is and describe how MOF builds on ITIL.

Lessons

• Overview of ITIL
• How MOF Builds on ITIL

After completing this module, students will be able to:

Module 3: MOF Process Model

This module presents the MOF Process Model. It provides an overview of the Process Model quadrants, their associated operations management reviews (OMRs), and service management functions (SMFs). After completing this module, you will be able to explain the basics of the MOF Process Model, its four quadrants, and the mission of service for each quadrant.

Lessons

• Introduction to the MOF Process Model
• Changing Quadrant
• Operating Quadrant
• Supporting Quadrant
• Optimizing Quadrant

Lab: McKinley Airport Simulation

• Activity 2

After completing this module, students will be able to:

Module 4: MOF Model

This module provides an overview of the MOF Team Model. It describes the principles of a successful team and presents the seven team role clusters and their goals for success. This module also discusses the need for strong communication in a team. After completing this module, you will be able to explain the MOF Team Model and the mission, key responsibilities, and needed staff competencies for each role cluster.

Lessons

• Introduction to Team Models
• MOF Team Model
• MOF Team Role Clusters

Lab: McKinley Airport Simulation

• Activity 3
• Activity 4

After completing this module, students will be able to:

Module 5: MOF Risk Management Discipline

This module introduces the MOF Risk Management Discipline and explains how and why risk management has been embedded in MOF. After completing this module, you will be able to explain what the MOF Risk Management Discipline is and why it was implemented, as well as describe how the MOF Risk Management Discipline is applied to operations.

Lessons

• Why MOF Embeds Risk Management
• MOF Risk Management Process

Lab: McKinley Airport Simulation

• Activity 5

After completing this module, students will be able to:

Module 6: Course Summary

This module reviews the key lessons from the course, and provides next steps and resource locations for learning more about MOF.

Lessons

• Key Learning Points from This Course
• Final Discussion
• Next Steps

After completing this module, students will be able to: